Core Values


Vision :

To become leading and quality supplier of HR and management services and to be the natural choice for all International Accredited Principals.

Mission :

It is the mission of PT Mercator Services Indonesia to assist Client/ Principals in achieving their business objectives through our professionalism, dedication, enthusiasm and responsiveness.

Core Values/ We value :

  • Our People, by respecting, treating them fairly and providing opportunities for their continuous learning and development.

  • Our Business Partners, adhere the highest ethical standards.

  • Our independence as a family-own company with a long-term focus and commitment.

  • Outstanding Reputation

  • An entrepreneurial approach, couple with rigorous risk management.

  • Service Orientation and Reliability, through focusing an excellent service to our clients.


    The goal and objective of PT. Mercator Services Indonesia is to be our customer's preferred company of Indonesian Human Resource with the highest standards of service which rightfully and continuously meet their needs and expectations.

    To execute the Policy, the following goals shall be achieved :

  • Safety : our first priority is the safe operation of the vessel facility with no injuries, loss of life, environmental pollution and damage to property.
  • Human Resources, to be the employer of choice for highly skilled Indonesian workforce.
  • Customer Satisfaction, to meet and exceed our client expectations.
  • Service Coverage : to provide excellent value-addition service globally for all our clients needs.
  • Financial : to continuously improve our results in a sustainable manner.


    The Quality Objective shall be measurable and consistent with the Quality Policy, Vision and Mission of the Company (5.4). The Director ensures that the Quality Objective, including those needed to meet the requirements for products and services to customers, are established at relevant functions and levels within the organization.

    The Department head is reponsible to monitor and evaluate the achievement of the relevant Quality Objectives and regularly report using a controlled forms to Director. See attachment for detail of functional Quality Objectives.

    Industry We Serve